Select a Default Case Owner

By default, your System Administrator is the case Owner for new cases. If no Default Case Owner is assigned, the case will be assigned to the System Administrator. Learn More: Available Permission Rights.

The Default Case Owner will own cases that are:

• Received from the Self-Service Portal (from your clients)
• Added through the Cases tab (internal system users)

To select the Default Case Owner:

1. Click Designer > Data > Objects > Cases
2. Click the [Edit] button
3. Click the Assignments tab
4. Specify the Default Case Owner

   Specify the Case ID Format. This is defined as an autonumber field, where {000} will be replaced by the record number. The MM-DD-YY is optional, and identifies the month, day, and year. Any prefix can be included.