Difference between revisions of "Forgot My Password"

Latest revision as of 23:42, 13 January 2012

If you forget your password:

In the Login page, click Forgot my Password.
Enter your Username
Click [Submit]
An email is sent that contains a request to answer the Security Question you established when your account was created.
When the email arrives, click the link to open the web page.
Answer your Security Question to verify your identity
When you provide the correct answer, a new temporary password is sent by email
Use the temporary password to login.
You are asked to change your password.

Note:
The Username and Email address can differ, depending on the settings specified in the My Information section of Personal Setup.

@@ Line 1: / Line 1: @@
 If you forget your password:
-#Click the '''Forgot my Password''' link in the [[Login]] page
+#In the [[Login]] page, click ''Forgot my Password''.
-#Enter your [[username]] and click [Submit]
+#Enter your [[Username]]
-#You will receive an email message with a request to answer a security question. Click the link to open a web page.
+#Click '''[Submit]'''<br>An email is sent that contains a request to answer the [[Security Question]] you established when your account was created.
+#When the email arrives, click the link to open the web page.
 #Answer your Security Question to verify your identity
-#When you provide the correct answer, a new temporary password will be sent by email
+#When you provide the correct answer, a new temporary password is sent by email
-#You can then login with the temporary password we provide
+#Use the temporary password to login.<br>You are asked to change your password.
-#You will be asked to change your password at that time
+{{Note|<br>
-===Troubleshooting===
+The [[Username]] and Email address can differ, depending on the settings specified in the [[My_Information#Login_Information|My Information]] section of [[Personal Setup]].}}
-The [[Username]] and Email address can differ, depending on the user settings defined in the [[My_Information#Login_Information|My Information]] section of [[Personal Setup]].