Difference between revisions of "CASE"
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{{objectdisclaimer}} | {{objectdisclaimer}} | ||
:{| border="1" cellpadding="5" cellspacing="0" | |||
!Field Name | !Field Name | ||
!REST Search Name | !REST Search Name | ||
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!Description | !Description | ||
|- | |- | ||
| | |description||description ||text||Description | ||
|- | |- | ||
|{{Colorhighlight}}|''account_id'' | |{{Colorhighlight}}|''account_id'' | ||
|{{Colorhighlight}}|'' | |{{Colorhighlight}}|''account_id'' | ||
|{{Colorhighlight}}|Number | |{{Colorhighlight}}|Number | ||
|{{Colorhighlight}}|ID of the Account that this Case is related to | |{{Colorhighlight}}|ID of the Account that this Case is related to | ||
|- | |- | ||
|close_date|| ||Date||Date when the case is closed | |close_date||close_date ||Date||Date when the case is closed | ||
|- | |- | ||
|{{Colorhighlight}}|''contact_id'' | |{{Colorhighlight}}|''contact_id'' | ||
|{{Colorhighlight}}|'' | |{{Colorhighlight}}|''contact_id'' | ||
|{{Colorhighlight}}|Number | |{{Colorhighlight}}|Number | ||
|{{Colorhighlight}}|ID of the Contact related to this Case | |{{Colorhighlight}}|ID of the Contact related to this Case | ||
|- | |- | ||
|{{Colorhighlight}}|''name'' | |{{Colorhighlight}}|''name'' | ||
|{{Colorhighlight}}|'' | |{{Colorhighlight}}|''name'' | ||
|{{Colorhighlight}}|String | |{{Colorhighlight}}|String | ||
|{{Colorhighlight}}|Case ID/Name | |{{Colorhighlight}}|Case ID/Name | ||
|- | |- | ||
| | |notify_status_change||notify_status_change ||Boolean||Flag to notify when case status changes | ||
|- | |- | ||
| | |origin||origin||String||Case Origin | ||
|- | |- | ||
| | |priority||priority||String||Priority of the Case | ||
|- | |- | ||
| | |project_id||project_id ||String||ID of the Project related to this Case | ||
|- | |- | ||
| | |reason||reason||String||Case reason | ||
|reason | |||
|- | |- | ||
|{{Colorhighlight}}|''status'' | |{{Colorhighlight}}|''status'' | ||
|{{Colorhighlight}}|'' | |{{Colorhighlight}}|''status'' | ||
|{{Colorhighlight}}|String | |{{Colorhighlight}}|String | ||
|{{Colorhighlight}}|Case status | |{{Colorhighlight}}|Case status (New, Closed, and so on.) | ||
|- | |- | ||
|{{Colorhighlight}}|''subject'' | |{{Colorhighlight}}|''subject'' | ||
|{{Colorhighlight}}|'' | |{{Colorhighlight}}|''subject'' | ||
|{{Colorhighlight}}|String | |{{Colorhighlight}}|String | ||
|{{Colorhighlight}}|Case Subject | |{{Colorhighlight}}|Case Subject | ||
|- | |- | ||
|type|| ||String||Case type | |type||type||String||Case type (Issue, Feature Request, and so on) | ||
|} | |||
<!-- | |||
A REST search returns these fields, as well. (Most are from [[Related Record]]s. They can't be specified when adding or updating a record, but they can be seen when searching.) | |||
:{| border="1" cellpadding="5" cellspacing="0" | |||
!REST Search Name | |||
!Display Type | |||
!Description | |||
|- | |||
| record_locator || String || The concatenation of [[Record_Locator#Record_Identifier_Fields|record identifier fields]] specified in the object's [[Record Locator]] tab. | |||
|} | |} | ||
--> | |||
<noinclude> | <noinclude> | ||
;Standard Fields: | |||
{{:System Fields}} | |||
[[Category:CRM Objects]] | [[Category:CRM Objects]] | ||
</noinclude> | </noinclude> | ||
Latest revision as of 00:19, 24 November 2011
- Object ID
- CASE
Available Fields
- Required Fields are highlighted, in italics
- This state describes the default field property in a new instance of the platform. Users with appropriate Data Access Permissions can change field properties without notice.
- Additional fields may be returned. Such fields are generally intended for internal use, or for backward compatibility. Common fields intended for internal use include:
- CALL_ACTION
- VIEW_ACTION
Field Name REST Search Name Display Type Description description description text Description account_id account_id Number ID of the Account that this Case is related to close_date close_date Date Date when the case is closed contact_id contact_id Number ID of the Contact related to this Case name name String Case ID/Name notify_status_change notify_status_change Boolean Flag to notify when case status changes origin origin String Case Origin priority priority String Priority of the Case project_id project_id String ID of the Project related to this Case reason reason String Case reason status status String Case status (New, Closed, and so on.) subject subject String Case Subject type type String Case type (Issue, Feature Request, and so on)
- Standard Fields
The standard system fields are:
- Common to, and predefined in, all Objects.
- Created automatically when an object is created.
- Populated automatically when a record is added or updated in the GUI.
- Required when a record is added or updated using an API.
Field Name REST Search Name GUI Label Display Type Description object_id object_id Object ID Number Unique identifier for the object. (This field is always present, but is only displayed when examining Object metadata (the data that defines the object). record_id id Record ID Number Unique record identifier owner_id OWNERID Owner String Unique identifier of the record's owner owner_team_id OWNER_TEAM_ID n/a String Unique identifier of record owner's primary team. (This is a virtual field that does not actually exist in the record. The actual field is in the User object. It is returned in APIs, to keep from having to access the database a second time to check permissions.) created_id CREATEDID Created By String Unique identifier of the user who created the record date_created DATECREATED Date Created String Date the record was created: - UTC Format in the REST API.
- User's Date Format in the GUI and the Java API.
date_modified DATEMODIFIED Date Modified String Date the record was last modified: - UTC Format in the REST API.
- User's Date Format in the GUI and the Java API.
modified_id MODIFIEDID Modified By String Unique identifier of the user who last modified the record