View source for MSP Settings

MSP Settings provide the MSP (Managed Service Provider) with the ability to customize the user interface, support information and branding for MSP tenants. These settings are part of the {{Enterprisebrand}} [[Tenant Management System]].

:''Compare to: [[Service Provider Settings]] for ISVs''

In order to configure the MSP Settings, the following information should be available:

*Name of your Service (Domain Name), Email Support Address (Secure Email Service Provider Name), Copyright Notices, Terms of Service
*Header and Footer HTML code (Brand messaging that appears at the top and bottom of some pages: Login, Logout, Password Reset)
*Header and Footer image/logo (Images that appear in the Header/Footer areas)
*Default applications to be loaded during user registration
*Starting application for a newly registered user
*Application Catalog URL (Page that lists your available applications; Users will install applications from this page)
*Customization settings for the Customer Welcome Email (Personalize the message with the user's name, login name and password)

{{permissions|Manage Tenants and Company Capabilities|manage MSP Settings}}

==To Change Settings==
#Click '''Settings > MSP Settings'''
#Select one of the configuration options shown below.
#Make changes:
:: a. If it exists, click the '''[Edit]''' button, make changes, and then click '''[Save]'''.
:: b. Otherwise, click one of the links in the page to work with that option.

:Configuration options:
::[[#Service Configuration|Service Configuration]] - Customize service configuration settings
::[[#Service Header HTML|Service Header HTML]] - Customize service header
::[[#Service Footer HTML|Service Footer HTML]] - Customize service footer
::[[#Service Header Image|Service Header Image]] - Customize service header logo
::[[#Manage Email Templates|Manage Email Templates]] - Customize email templates
::[[#Manage Catalog|Manage Catalog]] - Customize the [[Catalog]] packages (requires the same kind of format as the default catalog page noted above)

==Service Configuration==

===Basic Service Configuration===
These values define the basic service configuration:

:{| border="1" cellpadding="5" cellspacing="0"
!Parameter
!Description
!Typical Value
|-
|Service Name||Name of the MSP service||<tt>Carling Cloud Services</tt>
|-
|Prefix for Service Domain
|Optional, a subdomain name
:''Learn more: [[#About the Prefix for Service Domain|About the Prefix for Service Domain]]
|Allowed characters: <tt>a-z, A-Z, 0-9, -</tt> (alphanumeric, plus hyphen)
|-
|Service Domain
|Choose a service domain from the list of service domains configured by the [[ISV]]
|
<tt>mydomain.com </tt>

<tt>alternatedomain.com </tt>
|-
|Domain URL
|Automatically populated, created from Prefix + Service Domain
:''Learn more: [[#About the Prefix for Service Domain|About the Prefix for Service Domain]]
|<tt>service.mydomain.com </tt>
|-
|Copyright Notice||Copyright notice, appears at the bottom of all pages||<tt>Copyright 2009 </tt>
|-
|Custom Help Domain||Optional; If present, it is the domain name for user help; 
Can be used with a custom [[Help URL]] in {{Type|}}
|<tt><nowiki>http://www.customhelp_mydomain.com</nowiki></tt>
Or, with [[Help URL]]
<tt><nowiki>http://www.customhelp_mydomain.com/userdefined_object_name</nowiki></tt>
|}

====About the Prefix for Service Domain====
This defines the subdomain name for the service. The subdomain name can only accept alphanumeric characters or the underscore character. 

'''''Before configuring a prefix for the service domain, contact your [[Service Provider]], who is responsible for configuring the related [http://en.wikipedia.org/wiki/Domain_Name_System DNS settings] '''''


;Examples:
:{| border="1" cellpadding="5" cellspacing="0"
!Prefix for Service Domain
!Service Domain
!Domain URL (Read Only)
|-
| ||www.abcde.com||www.abcde.com
|-
|xyz||www.abcde.com||xyz.abcde.com
|-
|xyz||abcde.com||xyz.abcde.com
|}

====About the Custom Help Domain====
{{:Custom Help Domain}}

<!-- removing 3/25/10 not present in MSP settings
===Bounced Email Configuration for Alternate Service Domains===
{{:Bounced Email Configuration for Alternate Service Domains}}
-->

===Support Service Configuration===
This information is published for users to contact you regarding your service.
:*When tenants publish [[Packages]], this email address receives the notification

:{| border="1" cellpadding="5" cellspacing="0"
!Parameter
!Description
!Typical Value
|-
|Support Organization||Name of the Support Organization||<tt>Service Provider Support Team</tt>
|-
|Support Email||Email address to send support requests||<tt>support@mydomain.com </tt>
|-
|Available Case Types||[[Picklist]] of types of support cases
|
:<tt>Issue</tt>
:<tt>Request</tt>
:<tt>Query</tt>
|}


===Service Theme and Stylesheet===
:{| border="1" cellpadding="5" cellspacing="0"
!Parameter
!Description
|-valign="top"
|Theme||Select a default [[Theme]]; Defines the tab, background and highlight colors
|-
|Allow Users to Change Colors||Optionally, allow users to personalize the color scheme for their pages. Checkbox: Yes/No
<!--
|-
|URL for Custom Style sheet||Specify the URL for a CSS (Cascading Style Sheet) that is applied to all pages
-->
|}

===Tenant Configuration===
{{:Tenant Configuration}}

===Catalog Configuration===
{{:Catalog Configuration}}

:;Include Global ISV Catalog:Checkbox. 
::* Default is Yes.
::* When checked, application packages in the ISV catalog are available for installation.

{{:Catalog Considerations}}

===Registration Configuration===
{{:Registration Configuration}}

===Starting Application Configuration===
{{:Starting Application Configuration}}

===Application Container URL===
{{:Application Container URL}}

==Service Header HTML==
{{:Service Header HTML}}

==Service Footer HTML==
{{:Service Footer HTML}}

==Service Header Image==
:[[File:Mspserviceheader.gif|none|thumb]]

Use this option to change the Service Header logo. This logo appears in the heading area of every page. Required dimensions: 900px by 55px.

==Manage Email Templates==
{{:Manage Email Templates}}

==Manage Catalog==
{{:Manage Catalog}}

<noinclude>
[[Category:Tenant Management System]]
</noinclude>