Common:Whitelist Domains

From AgileApps Support Wiki
  • Whitelist Domains for Case Communication
    Accept messages from anyone in the specified domain, even if they do not yet have an entry in the list of Contacts. (An entry will be created, when needed.) You'll typically include your organization's domain (YourCompany.com), so that anyone in your organization can comment on a case that has been to sent to them. Additionally, you can use it to specify your client domains.
Format:
  • Addresses can be separated by commas or newlines. Extra whitespace is ignored.
  • For example, abc.com, xyz.com accepts messages from anyone at company ABC and from anyone at company XYZ.