Common:Unauthorized Sender Action

Unauthorized Sender Action

• Discard Message
  A message from an unknown sender is simply ignored. Use this option only when your users are entirely comfortable with the system, and you are sure that everything is working properly.

• Bounce Message
  This option sends a message back to the sender when an email is rejected. This option is especially important when you're first setting up the system. When things go wrong, the bounce message gives you a clue, instead of leaving you wondering what happened.

• Bounce Text
  Write text to include in the reply.

• Include the Original Message
  Leave this option enabled to allow the customer to reuse the original text--for example in the Service Portal.