Service Provider

Service Providers are ISVs (Independent Software Vendors) and MSPs (Managed Service Providers) who design, develop and deploy web-based business applications that connect information, people and processes in the AgileApps Cloud platform.

Key differences

• ISVs host the AgileApps Cloud platform on servers they manage, while MSPs use an ISV-hosted instance of the AgileApps Cloud platform
• Configuration options differ for ISVs and MSPs, because hosting is controlled at a different level

About ISVs and MSPs

ISVs

An "ISV" (also known as an installer, or Service Provider) is someone who installs and administers the platform's Installable Version.

The platform's Installable Version lets you:

• Set up Collaborative Development Configurations
• Manage Tenants in a self-hosted environment
• Manage Tenant Capabilities to determine which tenants have access to which features
• Use Service Provider Settings to specify global settings that apply to all tenants
• Customize the user interface, support information and branding for tenants.
• Design custom application solutions for use by their tenants

It is also possible to:

• Set up a Default Tenant Database
• Set up a Global Tenancy to automatically share common data with tenants

Learn more: Installable Version

Considerations

• Operators of the Installable Version generally provide Customer Support to their Tenants

MSPs

MSP