Company Information
Settings > Administration > Company Information
The Company Information area defines the company identity in the platform with logos, links to help and support, email tracking and workflow processing, date and currency format, fiscal year preferences, default startup application, single sign-on, versioning and audit log preferences.
Users that have the Manage Company Capabilities permission can edit Company Information
Manage Company Information
To edit company information:
- Click Settings > Administration > Company Information
- Click the [Edit] button. The Update Company Information page opens
- Specify information in the following sections
- When complete, click the [Save] button to save your changes
Basic Information
- Company Name
- The name of the company
- Street
- The street address of the company
- City
- The city where the company is located
- State
- The state where the company is located
- Postal/Zip Code
- The postal or zip code for the company
- Country
- The country where the company is located
Company Logo
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Users that have the Manage Company Capabilities permission can modify the company logo.
Prerequisite:
- A logo image that is 400px wide by 40px tall.
To change the company logo:
- If the ServiceDesk application is not already running, open the dropdown list of applications that appears next to your name and launch ServiceDesk.
- Go to
> Channels > Service Portal - In the Branding section, upload a new Header Logo.
- Click [Save]
- Refresh the browser page.
The logo image appears in the platform banner.
- Learn more: Application Branding
Date & Currency Format
- Date Format
- Choose a date format from the drop-down list. See Date Format for more information
- Currency Symbol
- Enter the currency symbol for your location
- Time Zone
- Choose your time zone from the drop-down list
Customer Support Setup
- Copy Support Emails To
- The email addresses of individuals who will be informed regarding any support-related communication with users. You can add multiple email addresses, separated by commas.
Email Settings
Specify the email addresses of individuals who need to be informed regarding any import status notification.
- Copy Import Emails To
- Enter comma-separated email addresses of individuals who need to be informed regarding any import status notification
- Enable Email Tracking
- Check Yes to enable Email Tracking; email messages will appear in the Related Information section of a record
- Enable Workflow Processing by Email
- If checked, allows Workflow actions to be initiated via Email
Single Sign-On Settings
Configure Single Sign-On to authenticate users from an External Environment
- Enable Single Sign-On
- If checked, enables Single Sign-On
- SSO Gateway URL
- Specify the URL of the authentication server running in your environment, for example: abc5.abc.com:8080
Starting Application Settings
Specify starting application for new and existing users
- Starting Application
- Choose the default application that opens when users log in
Versioning Settings
- Enable Versioning
- If checked, enables Versioning
Logging All Access Settings
- Log All Record Access
- If checked, enables Enhanced Security Audit to log all record access attempts
- Log All Access Violations
- If checked, enables Enhanced Security Audit to log all access violations
Relay Feed Settings
The Relay social networking application can be enabled or disabled here.
When you enable Relay, you can set the feed retention period--the number of days after which a post will be deleted:
- The default is 365 days
- You can change it from 0 to 999 days
- The recycling cron job runs only once a week, so even if the value is zero, a post may be retained for a few days.
Available Language Settings
- Language
- Use the lookup
icon to select from the list of Supported Languages.
The result is a list of languages that will be available use in the platform.
- Learn more: Language Translation
Manage Financial Year
A list of fiscal years is displayed. Choose any year and select the starting day of each period in the year. Selections here affect reporting by fiscal year. In your organization, the fiscal year might start on January 1, April 1 or September 1.
A thirteenth month is provided for fiscal years that do not match a 12-month calendar year beginning in January.
