Roles
Your organization will be more effective when your users can get the information they need, when they need it. Sales representatives use data differently than marketing managers, VPs, CEOs or the folks in accounting. For example, a sales rep making cold calls needs a telesales application with activity logging capability, while a senior manager presenting to staffers may need structured, summary reports to manage overall business goals.
In an organization, employees have authority over information in different areas - they play different roles in each situation. In the platform, parallel roles can be defined to automatically manage access to that data. The information each employee needs to perform a task becomes available, and can be shared with a team of employees.
When role based access permissions are defined, users get streamlined views and reports, access to process-based workflow and the ability to complete their work online, in one place, with no extraneous information to distract from their flow. Roles are intended to control access, but they also add needed structure.
Learn more:
Guidelines
In conjunction with Access Profiles, the combination of Team and Role assignments controls the user's ability to view and access data.
- Users
- Users can be members of multiple Teams
- When users are given access to an application, they are assigned one or more Roles
- Roles
- Roles are defined for applications
- Roles define the types of data users can access and share with other team members
- Default Roles are available in the platform
- Additional roles can be created and the default roles can be modified as needed
- Teams
- Each user must be assigned to a Primary Team.
Considerations
Each role can include a combination of any of the following permissions:
- Update, Delete or View records owned by other Team members
- Create or Delete records for each Object in the platform
- Grant or deny User access to web tabs
- Administer the platform