System Object Types
Main System Objects
The main System Objects are listed here, showing the names that appear in the UI, along with the object-type identifiers used in the APIs.
System Object
(As shown in the UI)Object Type Identifier
Reference Information Customization Capabilities Case cases REST API:record Resource Virtually unlimited ability to Customize Objects Role ROLE REST API:role Resource none User USER REST API:user Resource - Add Fields
- Modify labels of existing fields
- Use a restricted set of Event Rules and Scheduled Rules
Team TEAM REST API:team Resource - Use a restricted set of Event Rules and Scheduled Rules
User Team USER_TEAM REST API:userTeam Resource none
Note:
USER_TEAM is the Junction Object that allows a User to belong to multiple Teams, and a Team to have multiple Users.
Related System Objects
These objects are related to records in other objects. By default. these objects are not visible as independent entities in the UI, because end users and even designers have little need to see them. In general, then, the records they contain can be see only by viewing the records they are related to.
They can, however, be accessed programmatically:
System Object Object Type Identifier Reference Information Attachments attachments In each record, the Multi Object Lookup field related_to references the object and record that the item relates to. For example: "cases:345rjkz921", where 345rjkz921 is the ID of a record in the cases object. History history Tasks tasks
Viewing the Related System Objects and other "Hidden" System Objects
For developers who are working with the Related System Objects need to make them visible, both to inspect their properties and to view the records they contain (generally while debugging).
The same process applies to other System Objects that are hidden by default: Users, Teams, and the User_Team object. (A variety of other System Objects are working behind the scenes, as well. You can use the process described here to see them and view their properties.)
Tip:
You can easily add Fields to the Users object, and add Rules to both Users and Teams, without going to these lengths. See the Customization Capabilities for the main system objects, earlier on this page.
To make a hidden System Object visible:
> Resource Sharing
- Application: Your App
- Resource Type: Objects
- Move the System Object from the Available column to Selected
- Click [Save]
- The object now appears in the list of objects that are part of the current application, where it's fields and other properties can be inspected.
To view the records in a System Object:
- Make the object available as a tab
- Add the object to the Tab Preferences for your role
- The object now appears as a tab in the UI, and its records can be viewed.
To view data in fields that aren't shown:
- Make a new form or edit an existing form
- Add the fields you want to see
- The data is now visible when you view a record using that form.
Adding and Accessing Related System Object Records
Considerations:
- Add attachments and tasks to those objects.
- Inspect those objects to get a list. Filter it to get the items that relate a particular record.
- Add private notes to the History object, specifying the category field with value="29"
- To get a list of private notes attached to a record, inspect the History object. Filter it to:
- Return only those items where the related_to field matches the record of interest
- Return only those items where the category field has the value 29.
Learn more:
- See the Java Code Samples for sample code that works with Related System Objects
- __TBD__--Java record APIs to search and manage records
- __TBD__--Java REST record Resource to search and manage records using REST APIs
(Use the same patterns as in the Java code samples.)