AgileApps Support Wiki

Difference between revisions of "Designers Index"

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<span style="font-family: Arial; font-size:120%;">''Basics''</span>
<span style="font-family: Arial; font-size:120%;">''Basics''</span>
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** [[Teams]]
** [[Teams]]
** [[Roles]]
** [[Roles]]
** [[Tab Preferences]]
** [[View Preferences]]
** [[Cases]] and [[Tasks]]
** [[Attachments]]
** [[Case States and Transitions]]
<p style="height:7px">&nbsp;</p><!--Spacer-->
<p style="height:7px">&nbsp;</p><!--Spacer-->
*'''Design Concepts'''
*'''Design Concepts'''
:* [{{DOCHOST}}/articles/BuildCaseMgtApp_AgileApps_Live.pdf Build a Case Mgt App (pdf)]
:* [[Application Options]]
:* [[Application Architecture]]
:* [[Application Architecture]]
:* [[Application Design Guide]]
:* [[Application Design Guide]]
:* [[Localization]]
:* [[The Power of Objects|The Power of Objects]]
:* [[The Power of Objects|The Power of Objects]]
<p style="height:7px">&nbsp;</p><!--Spacer-->
*'''Object Capabilities'''
:* [[Object Relationships]]
:* [[Object Relationships]]
:* [[Object Inheritance]]
:* [[Field Display Types]]
:* [[Field Display Types]]
:**  [[Computed Fields]]
:**  [[Computed Fields]]
:**  [[Formula Fields]]
:**  [[Formula Fields]]
:**  [[Lookup]] Fields
:**  [[Lookup|Lookup Fields]]
 
:* [[Validations]] for safety
:* [[Indexes]] for speed       
:* [[Record Locator]] for identifying records in searches and lookups
 
:* [[Subform]]s
:* [[Subform]]s
:**  [[Subform#Sorting Rows, Totaling Columns|Sorting Rows, Totaling Columns]]
:**  [[Subform#Sorting Rows, Totaling Columns|Sorting Rows, Totaling Columns]]
:**  [[Subform#Column-Total Adjustments|Adjusting Column-Totals]]
:**  [[Subform#Column-Total Adjustments|Adjusting Column-Totals]]
<p style="height:7px">&nbsp;</p><!--Spacer-->
<p style="height:7px">&nbsp;</p><!--Spacer-->
*'''Interface'''
** [[Views]]
** [[Forms]]
** [[Custom Form Actions]]
** [[Web Tabs]]


*'''Global Application Resources'''
**  [[Tasks]]
**  [[Appointments]]
**  [[Documents]]
<p style="height:7px">&nbsp;</p><!--Spacer-->
<p style="height:7px">&nbsp;</p><!--Spacer-->
*'''Global Design Resources'''
*'''Global Design Resources'''
**  [[Global Picklists]]
**  [[Global Picklists]]
**  [[Translation Workbench]]
<!--**  [[Translation Workbench]]-->
 
<p style="height:7px">&nbsp;</p><!--Spacer-->
<p style="height:7px">&nbsp;</p><!--Spacer-->
*'''More Information'''
*'''More Information'''
:* [[Sequential Topic Index]]<br>&nbsp; -- an A to Z introduction
:* [[Sequential Topic Index]]<br>&nbsp; -- an A to Z introduction
:* [[HowTo Guides#For Application Designers|Designer HowTo Guides]]
:* [[HowTo Guides#For Application Designers|Designer HowTo Guides]]
:* [[Design Options]]
{{ #if: {{TrainingLink}} |:* {{Platform Training}} }}
{{ #if: {{TrainingLink}} |:* {{Platform Training}} }}
{{ #ifeq: {{SKIN}} | ATT |:* [http://paas.attplatform.com/tools/enablers/ Third Party Services APIs]}}
{{ #ifeq: {{SKIN}} | ATT |:* [http://paas.attplatform.com/tools/enablers/ Third Party Services APIs]}}
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{| cellpadding="3" class="tight-rows vertical_left_bar"
{| cellpadding="3" class="tight-rows vertical_left_bar"
| colspan="3" | &nbsp; '''Data'''
|-
|-
| || [[Objects]]
| colspan="3" | &nbsp; '''Fundamental Capabilities'''
| Store data, define behaviors.
|-
|-
| || width="90px" | [[Object Inheritance|Inheritance]]
| || width="103px"| [[Case Management Objects]]
| Share common object behaviors and attributes.
| The fundamental components of the case management system.
|-
|-
| || [[Indexes]]        
| || [[Case Types]]
| Speed up record access. Ensure uniqueness.
| Different kinds of cases sharing common functionality.
|-
|-
|  || [[Record Locators]]  
|  || [[Multi Step Tasks]]
| Help users identify records they're searching for.
| Ad Hoc processes created dynamically by users.
|-
|-
| || [[Reports]]      
| || [[Application Branding]]
| Summarize data in platform objects.  
| Use your corporate logo and colors.
|-
|-
| || [[Charts]]        
| || [[Mobile Access]]
| Pie charts, bar charts, graphs.
| Access an application on a mobile device.
|-
|  || [[Database Views]] 
| Advanced reports using database queries and joins.
|-
|-
| || [[SQL Browser]]
| || [[URL Addresses]]
| Do SQL Language queries on your platform data.
| Link to specific pages from emails and applications.


|-
|-
| colspan="3"| &nbsp; <!-- spacer row -->
| colspan="3"| &nbsp; <!-- spacer row -->
|-
|-
| colspan="3"| &nbsp; '''Presentation'''
| colspan="3"| &nbsp; '''Automation'''
|-
|  || [[Macros]]
| Take multiple actions at the click of a button.
|-
|  || [[Quick Text]]
| Add snippets of text to an email. Include variables.
|-
|-
|  || [[Forms|Forms]]
|  || [[Rules and Rule Sets|Rules and Rule&nbsp;Sets]]
| How records are viewed and added.
| Respond to record events, timer events, and scheduled events using if-condition-then-take-action procedures, with zero programming.
|-
|-
|  || [[Views]]
|  || [[Processes]]
| Tables of records and other displays.
| Interactively design a flowchart of user tasks, approvals, and automated activities.
|-
|-
|  || [[Dashboards]]
|  || [[Web Services]]
| Custom overview using a variety of [[Widgets]].
| Automate data interchange with external web services
|-
|-
|  || [[Print Templates]]
|  || [[External Data Sources]]
| Formatted output: HTML, PDF, Word, PowerPoint.
| Use a Web Service to display related records retrieved from an external data store.
|-
|-
|  || [[Web Tabs]]
|  || [[SLAs]]
| The tabs a user sees in the application.
| Define Service Level Agreements, specifying objectives and escalations.
|-
|-
|  || [[Sidebars]]
|  || [[Controlling Task-Assignment Notifications|Task Notifications]]
| The user's navigation pane.
| Determine when a new task owner gets a notification message.
|-
|-
| || [[Web Forms]]
| || [[Application Testing]]
| Send data from a remote site.
| Test your automations to make sure they're working.


|-
|-
| colspan="3"| &nbsp; <!-- spacer row -->
| colspan="3"| &nbsp; <!-- spacer row -->
|-
|-
| colspan="3"| &nbsp; '''Rules and Processes'''
| colspan="3"| &nbsp; '''Channels'''
|-
|-
|  || [[Workflows]]
|  || [[Email Channel]]
| Automate processes.  
| Create cases and record comments from incoming messages. Reply with a click.
|-
|-
|  || [[Data Policies]]
|  || [[Service Portal]]
| Take action on events.
| Allow registered users and guests to create cases, interact with your user community, and/or access your knowledge base.  
|-
|-
|  || [[Validations]]
|  || [[Facebook Channel]]
| Check incoming data.
| Create cases and respond using Facebook.
|-
|  || [[Web Forms]]
| Send data from a remote site.


|-
|-
| colspan="3"| &nbsp; <!-- spacer row -->
| colspan="3"| &nbsp; <!-- spacer row -->
|-
|-
| colspan="3"| &nbsp; '''Logic'''
| colspan="3"| &nbsp; '''Presentation'''
|-
|-
|  || [[Actions]]
|  || [[Dashboards]]
| Buttons the user can press.
| Custom overview using a variety of [[Widgets]].
|-
|-
|  || [[Sites]]
|  || [[Email Templates]]
| Access for customers and external users.
| Pre-formatted messages with template variables.
|-
|-
|  || [[Pages]]
|  || [[Document Templates]]
| Custom HTML/JSP pages.
| Formatted output: HTML, PDF, Word, PowerPoint.
|-
|-
|  || [[Static Resources]]
|  || [[Reports]]      
| Upload CSS and Javascript files.
| Summarize data in platform objects.
|-
|  || [[Charts]]       
| Pie charts, bar charts, graphs.
|-
|  || [[Database Views]] 
| Advanced reports using database queries and joins.


|-
|-
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| colspan="3"| &nbsp; '''Learn More'''
| colspan="3"| &nbsp; '''Learn More'''
|-
|-
|  || colspan="2"| The [[Application Design]] sidebar
|  || colspan="2"| {{^Article Build a DCM App}}
|-
|  || colspan="2"| {{^Article Customize ServiceDesk}}
|-
|  || colspan="2"| [[Creating a Database Application]]
|-
|-
|  || colspan="2"| Resources for the [[System Developer]]
|  || colspan="2"| [[Developers Intro]]
| <br>
|-
|  || colspan="2"| [[Developers Index]]
|-
|  || colspan="2"| [[Troubleshooting]]
|-
|  || colspan="2"| Platform{{^Messages}}
|-
|
<br>
<br>
<br>
<br>
<br>
<br>
<br>
|}
|}
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Latest revision as of 09:30, 4 July 2019

Design Elements

  Fundamental Capabilities
Case Management Objects The fundamental components of the case management system.
Case Types Different kinds of cases sharing common functionality.
Multi Step Tasks Ad Hoc processes created dynamically by users.
Application Branding Use your corporate logo and colors.
Mobile Access Access an application on a mobile device.
URL Addresses Link to specific pages from emails and applications.
 
  Automation
Macros Take multiple actions at the click of a button.
Quick Text Add snippets of text to an email. Include variables.
Rules and Rule Sets Respond to record events, timer events, and scheduled events using if-condition-then-take-action procedures, with zero programming.
Processes Interactively design a flowchart of user tasks, approvals, and automated activities.
Web Services Automate data interchange with external web services
External Data Sources Use a Web Service to display related records retrieved from an external data store.
SLAs Define Service Level Agreements, specifying objectives and escalations.
Task Notifications Determine when a new task owner gets a notification message.
Application Testing Test your automations to make sure they're working.
 
  Channels
Email Channel Create cases and record comments from incoming messages. Reply with a click.
Service Portal Allow registered users and guests to create cases, interact with your user community, and/or access your knowledge base.
Facebook Channel Create cases and respond using Facebook.
Web Forms Send data from a remote site.
 
  Presentation
Dashboards Custom overview using a variety of Widgets.
Email Templates Pre-formatted messages with template variables.
Document Templates Formatted output: HTML, PDF, Word, PowerPoint.
Reports Summarize data in platform objects.
Charts Pie charts, bar charts, graphs.
Database Views Advanced reports using database queries and joins.
 
  Learn More
Building a Dynamic Case Management Application in the AgileApps Cloud (pdf)
Customizing the ServiceDesk application in the AgileApps Cloud (pdf)
Creating a Database Application
Developers Intro
Developers Index
Troubleshooting
PlatformMessages







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