About the Service Domain Prefix

If Tenant Subdomains are enabled in the platform, this value defines the service provider's subdomain. If they are not, then the prefix adds text to the domain name that happens to include a dot (period).

The prefix field accepts alphanumerics and the underscore. The prefix is added to the Service Domain setting to produce the (read-only) Domain URL.

Examples

Prefix for Service Domain	Service Domain	Domain URL(Read Only)
	www.abc.com	www.abc.com
xyz	www.abc.com	xyz.abc.com
xyz	abc.com	xyz.abc.com

Note: Reserved Subdomains In the Reserved Subdomains field (LongJump > Configure Service Settings > Edit), admins can specify which subdomains are restricted from creation by normal tenants. Subdomains should be entered as comma-separated-values, with no spaces before or after the comma. By default, a set of subdomains are available in the field. It can be updated as per the requirement. Ensure that you restart the server after making changes to the LongJump platform. When a normal tenant enters a restricted subdomain in the tenant creation page, an error message appears below that field.

Considerations

• You already know that you use this URL to manage tenants:

http://{yourPrefix}.{yourDomain}/networking/Service?t=1&targetpage=ViewPort.jsp

• You can also access the platform in the same way that other tenants do, using a URL of this kind:

https://{yourPrefix}.{yourDomain}.com/networking/servicedesk/index.jsp

• That URL gives you the ServiceDesk application and other applications, just like any other tenant.

• If Tenant Subdomains are enabled, you can also enable the ServiceDesk Service Portal, which your tenants could use to file service requests.

(Without Tenant Subdomains, you can still log in to the platform to access applications--but there can be no Service Portal. That capability exists only when there is distinctive a URL that no other tenant would use to log on. If Tenant Subdomains are not enabled, then all tenants use the same URL to log in.)