Service Provider

Service Providers are ISVs (Independent Software Vendors) and MSPs (Managed Service Providers) who design, develop and deploy web-based business applications that connect information, people and processes in the AgileApps Cloud platform.

About ISVs and MSPs

Key differences

• ISVs host the AgileApps Cloud platform on servers they manage, while MSPs use an ISV-hosted instance of the AgileApps Cloud platform
• Configuration options differ for ISVs and MSPs, because hosting is controlled at a different level

ISVs

An "ISV" (also known as an installer, or Service Provider) is someone who installs and administers the platform's Installable Version.

The platform's Installable Version lets you:

• Set up Collaborative Development Configurations
• Manage Tenants in a self-hosted environment
• Manage Tenant Capabilities to determine which tenants have access to which features
• Use Service Provider Settings to specify global settings that apply to all tenants
• Customize the user interface, support information and branding for tenants.
• Design custom application solutions for use by their tenants

It is also possible to:

• Set up a Default Tenant Database
• Set up a Global Tenancy to automatically share common data with tenants

Learn more: Installable Version

Considerations

• Operators of the Installable Version generally provide Customer Support to their Tenants

MSPs

MSP