Cases Info
From AgileApps Support Wiki
Revision as of 19:26, 13 May 2013 by imported>Aeric (Created page with "''Cases'' are the fundamental unit of a Case Management system. Everything revolves around a ''case'', including the tasks that people carry out to bring it to completion, the co...")
Cases are the fundamental unit of a Case Management system. Everything revolves around a case, including the tasks that people carry out to bring it to completion, the communications they carry on to do so, and the automated procedures and reminders that help to keep progress on track.