Event Rules

> Customize > Event Based Rules

Specify one or more Rule Sets to execute when any of the following actions are taken on a case, and specify the order in which they execute, if there is more than one:

• Case Created - A new Case is created.
• Case Updated - Data associated with the Case is modified.
• Case Deleted - A Case is deleted.
• Case Reopened - A closed Case is reopened.
• Case Owner Changed - Someone new becomes responsible for the Case.