Accessibility Mode

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Accessibility Mode modifies the user interface so that it can driven purely by keystroke interactions. That change allows the system to be used by the visually impaired (partially blind, blind, and color blind) as well as those with impaired motor skills who interact with a virtual keyboard.

Important: Internet Explorer version 9 has been tested and certified for accessibility mode. Other browsers may work, but are not guaranteed.

In Accessibility Mode, the following changes are made to the interface:

• A "skip navigation" link lets a screen reader bypass the links in the header that appear on every page.
• The "gear menu" (an image with clickable links) is replaced by a series of dropdown menus that can be navigated using the keyboard.

• The GUI component that has current focus is shown with stronger highlighting, to make it stand out.
• The profile images that show who added a note are removed from the display of a record's history. (Their name continues to identify them.)
• When sending a message or adding a note to a case, task, or any other record, the edit menu is a plain text editor, rather than an icon-driven rich text editor that has few keyboard shortcuts.
• If an object contains a "rich text" field, the form used to add a record to that object displays a plain text field, instead.

Standard Keyboard Keys

For reference, here are the effects of the keyboard keys in IE 9:

• Tab and Shift+Tab - Move forward to next GUI element, or back to previous one
• Right arrow and Left arrow - Move from one item to the next in a radio-button group
• Spacebar - Select or de-select the current checkbox or radio button