AgileApps Support Wiki Pre Release

Difference between revisions of "Global Template Variables"

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# Modify the default variables for your installation:  
# Modify the default variables for your installation:  
#* '''Support Team Name'''<br>Provide the name of your support team. This variable tells an email recipient where the message came from.
#* '''Support Team Name'''<br>Provide the name of your support team. This variable tells an email recipient where the message came from.
#* '''Support Team Email Address'''<br>This is the address that message replies will go to. By default, it points to the default [[Email to Case]] address that comes pre-configured with the system. (When replies to a Case message are sent to that address, the replies are automatically recorded in the case history. If the configuration allows it, a message sent to that address will also cause a case to be created.)   
#* '''Support Team Email Address'''<br>This is the address that message replies will go to. By default, it points to the default [[Email Channel]] address that comes pre-configured with the system. (When replies to a Case message are sent to that address, the replies are automatically recorded in the case history. If the configuration allows it, a message sent to that address will also cause a case to be created.)   
#* '''Support No Reply Email Address'''<br>The "No Reply" address used for messages that should never receive a response. (For example, a "bounce" email that is configured to go back to an unrecognized sender should never receive any replies.)
#* '''Support No Reply Email Address'''<br>The "No Reply" address used for messages that should never receive a response. (For example, a "bounce" email that is configured to go back to an unrecognized sender should never receive any replies.)
# Click '''[Save]'''
# Click '''[Save]'''

Revision as of 23:41, 18 March 2015

GearIcon.png > Customization > Template Variables

The variables that are predefined on this page are used in the default email templates. Modifying them effectively customizes the templates for your installation.

The variables can also be used in Document Templates. You can add as many additional variables as you need. To modify the default template variables:

  1. Go to GearIcon.png > Customization > Template Variables
  2. Modify the default variables for your installation:
    • Support Team Name
      Provide the name of your support team. This variable tells an email recipient where the message came from.
    • Support Team Email Address
      This is the address that message replies will go to. By default, it points to the default Email Channel address that comes pre-configured with the system. (When replies to a Case message are sent to that address, the replies are automatically recorded in the case history. If the configuration allows it, a message sent to that address will also cause a case to be created.)
    • Support No Reply Email Address
      The "No Reply" address used for messages that should never receive a response. (For example, a "bounce" email that is configured to go back to an unrecognized sender should never receive any replies.)
  3. Click [Save]

To create new variables:

  1. Go to GearIcon.png > Customization > Template Variables
  2. Click [Manage Custom Template Variables]
  3. Provide a descriptive Title for the variable.
  4. Provide a variable Name.
    Alphanumeric characters, hyphens, and underscores are allowed. It must start with an alphabetic character.
  5. Provide a variable Value.
  6. Click [Save]