Difference between revisions of "ServiceDesk application"
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The {{HD}} application is an example of a ''Dynamic Case Management'' system--one that evolves with you as your processes mature, and which allows for ''ad hoc'' procedures | The {{HD}} application is an example of a ''Dynamic Case Management'' system--one that evolves with you as your processes mature, and which allows for ''ad hoc'' procedures ([[Multi Step Tasks]]) to be created when existing processes don't quite fit. | ||
''Learn more:'' | ''Learn more:'' | ||
Revision as of 00:24, 6 June 2013
The ServiceDesk application is an example of a Dynamic Case Management system--one that evolves with you as your processes mature, and which allows for ad hoc procedures (Multi Step Tasks) to be created when existing processes don't quite fit.
Learn more: To find out more about working with ServiceDesk, see:
- Using the Agent Portal
- Viewing and working with Cases
- Configuring and Using the Service Portal
To find out more about designing your own Case Management application, see:
- Designers Index
- The Welcome page for the Case Management platform.
You may also want to consult the pages in the ServiceDesk application category.