Difference between revisions of "ServiceDesk application"
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Revision as of 00:22, 6 June 2013
The ServiceDesk application is an example of a Dynamic Case Management system--one that evolves with you as your processes mature, and which allows for ad hoc procedures ((Multi Step Tasks) to be created when existing processes don't quite fit.
Learn more: To find out more about working with ServiceDesk, see:
- Using the Agent Portal
- Viewing and working with Cases
- Configuring and Using the Service Portal
To find out more about designing your own Case Management application, see:
- Designers Index
- The Welcome page for the Case Management platform.
You may also want to consult these pages: