Difference between revisions of "Event Rules"
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imported>Aeric (Created page with "'''{solution} > Case Types > {case type} > Action Events''' Specify one or more Rule Sets to execute when any of the following actions are taken on a case: :* '''Case Created -…") |
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'''{solution} > Case Types > {case type} > Action Events''' | '''{solution} > Case Types > {case type} > Action Events''' | ||
Specify one or more Rule Sets to execute when any of the following actions are taken on a | Specify one or more Rule Sets to execute when any of the following actions are taken on a Case and specify the order in which they execute, if there is more than one: | ||
:* '''Case Created -''' A new Case is created. | :* '''Case Created -''' A new Case is created. | ||
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:* '''Activity Completed -''' A specify Activity is finished. | :* '''Activity Completed -''' A specify Activity is finished. | ||
:* '''Document Added -''' A document of a specified type is added to a Case. | :* '''Document Added -''' A document of a specified type is added to a Case. | ||
:;Considerations: | |||
::* You can specify multiple Activity events, one for each type of [[Case Activity]] | |||
::* You can specify multiple Document Added events, one for each [[Document Type]] | |||
Revision as of 23:36, 6 July 2012
{solution} > Case Types > {case type} > Action Events
Specify one or more Rule Sets to execute when any of the following actions are taken on a Case and specify the order in which they execute, if there is more than one:
- Case Created - A new Case is created.
- Case Updated - Data associated with the Case is modified.
- Case Deleted - A Case is deleted.
- Case Reopened - A closed Case is reopened.
- Case Owner Changed - Someone new becomes responsible for the Case.
- Activity Started - A specified Activity is started.
- Activity Completed - A specify Activity is finished.
- Document Added - A document of a specified type is added to a Case.
- Considerations
-
- You can specify multiple Activity events, one for each type of Case Activity
- You can specify multiple Document Added events, one for each Document Type