AgileApps Support Wiki Pre Release

Difference between revisions of "About the Service Domain Prefix"

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This value defines the service ''subdomain''. The subdomain name can only accept alphanumeric characters or the underscore character.
If ''subdomains'' are enabled in the platform, this value defines the service provider's subdomain. If they are not, then the prefix adds text to the domain name that happens to include a dot (period).
 
The prefix field accepts alphanumerics and the underscore.


;Examples:
;Examples:
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::http://{yourDomain}/networking/Service?t=1&targetpage=ViewPort.jsp  
::http://{yourDomain}/networking/Service?t=1&targetpage=ViewPort.jsp  


:* Defining a subdomain, lets access the platform in the same way that other tenants do, using a URL of this kind:   
:* You can also access the platform in the same way that other tenants do, using a URL of this kind:   
::https://{yourSubdomain}.{yourDomain}.com/networking/servicedesk/index.jsp  
::https://{yourPrefix}.{yourDomain}.com/networking/servicedesk/index.jsp  
 
:* That URL gives you the ServiceDesk application and other applications, just like any other tenant.
 
:* If subdomains are enabled, along with the [[Service Portal]] that your tenants can use to file service requests.


:* That URL gives you the ServiceDesk application, along with the service portal that your tenants can use to file service requests.  
(Without a subdomain, you can still log in to the platform to access applications, but there can be no Service Portal.}}


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Revision as of 23:18, 16 September 2015

If subdomains are enabled in the platform, this value defines the service provider's subdomain. If they are not, then the prefix adds text to the domain name that happens to include a dot (period).

The prefix field accepts alphanumerics and the underscore.

Examples
Prefix for Service Domain Service Domain Domain URL(Read Only)
www.abc.com www.abc.com
xyz www.abc.com xyz.abc.com
xyz abc.com xyz.abc.com
Considerations
  • You already know that you use this URL to manage tenants:
http://{yourDomain}/networking/Service?t=1&targetpage=ViewPort.jsp
  • You can also access the platform in the same way that other tenants do, using a URL of this kind:
https://{yourPrefix}.{yourDomain}.com/networking/servicedesk/index.jsp
  • That URL gives you the ServiceDesk application and other applications, just like any other tenant.
  • If subdomains are enabled, along with the Service Portal that your tenants can use to file service requests.

(Without a subdomain, you can still log in to the platform to access applications, but there can be no Service Portal.}}