HowTo:Create Cases from Mobile Devices

With a few configuration steps, you can allow customers to create a case from their mobile phone or pad. In the process, you can upload an image and automatically record your location.

First, enhance the Case object with the additional fields you need:

1. Go to > Case Management > Case Fields
2. To allow a photo attachment:
   • Click [New Field]

     Name: Photo

     Type: Image

   • Click [Save]

3. To record the customer's location:
   • Click [New Field]

     Name: Location

     Type: Geolocation

   • Click [Save]

Next, modify the Form used by Guest users to include the new fields:

1. Go to > Case Management > Case Forms
2. Select the Guest Form
3. Add the new fields to the form layout.
4. Click [Save]

Then, :

1. Go to > Channels > Service Portal
2. ??? __TBD: Needed?__ Check one of Community and Knowledgebase if not already checked. ???
3. Turn On Allow Guests to submit case without login
4. ??? __TBD: Needed?__ In the same page , note the URL in the “Service Portal Domain” field. ????
5. Click [Save]

You can now test the Service Portal configuration:

1. Open a browser in your mobile device
2. Go to http://{yourDomain}

??? __TBD: Needed?__ type in the URL present in the “Service Portal Domain” field ???