Timer Rules

{solution} > Case Types > {case type} > Timer Events

Timer events let you set up a schedule of actions to be carried out at specific times during the handling of a case.

Creating or Modifying a Timer Event

To create or modify a Timer Event:

1. Go to {solution} > Case Types > {case type} > Timer Events
2. Select an existing event, or click [New Event]
3. Fill in the information below
4. Click [Save]

Basic Information

• Name - Give the timer event a name.
• Enabled - Designate the event as enabled or disabled. (Disable it to keep it from firing, without deleting it.
• Type -

• Case Timer Event - The elapsed time is relative to the overall case.
• Activity Timer Event - The elapsed time is relative to a specific Case Activity (choose which).

• Execute - Execute the Rule Set(s) associated with the event:

• The specified number of Hours, Days, Business Days, Weeks, or Months
• Before or After
• The value of the specified date/time field associated with the Case or Activity:

• Case: Date Modified, Date Created, Completion Date, Target Date, or Deadline Date
• Activity: Date Started, Target Date, or Deadline Date

Execute Rule Set

Choose one or more Rule Sets to execute when the specified time has elapsed. Then rearrange their order of execution (top to bottom), add more, or remove entries from the list, as needed.