Template Variables in Email Templates

Response Messages

This variables are available in Email Templates attached to a Case that has a record of the message that caused the Case to be created:

$__email_to_

The "to" line from the message.

$__email_from_

The "from" address from the message.

$__email_cc_

The "cc" (carbon copy) line from the message.

$__email_subject_

The subject line from the message

$__email_body_

The body of the message

$__email_reply_to_

The "replyTo" address from the message.

$__email_size_

The size of the message

$__email_headers_

The message headers (generally only used for error messages, or for debugging by programmers)

Task Messages

New/Edit Task Email

$due_date

Due date

$related_to

A record in the Related Object

$subject

Subject of the message

$description

Task Description

$user_time_zone

Time zone of the user who created the task

$view_details_url

URL to view details of the task

$created_by

Record Creator, the User that created the record

Task Completed Mail

$related_to

A record in the Related Object

$subject

Subject of the message

$description

Task Description

$created_by

Record Creator, the User that created the record

$status_change_date

Date that the task status changed to Completed

$new_status

New Status of the task

$old_status

Previous status of the task

$view_details_url

URL to view details of the task

Task Reminder Email

$view_details_url

URL to view details of the task

$mark_as_attempted_url

URL to mark the task as attempted

$mark_as_completed_url

URL to mark the task as completed

$due_date

Due date

$subject

Subject of the message

$action_type

Action type

$priority

Priority, Default: Normal, High, Low

$reference_name

Name of the object associated with this task

$contact_name

Name of contact associated with this task

$contact_phone

Phone number of the contact associated with this task

$contact_email

Email address of the contact associated with this task

$created_by

Record Creator, the User that created the record

$description

Description

Project Task Reminder Email

$view_details_link

URL to view details of the project task

$mark_as_completed_url

URL to mark project task as completed

$start_date

Start date

$subject

Subject of the message

$priority

Priority, Default: Normal, High, Low

$reference_name

Name of the project associated with this task

$created_by

Record Creator, the User that created the record

$description

Description

Send Note Email

$subject

Subject of the message

$description

Description

$Note

Body of the message

$reference_type

Name of the Related Object

$related_to

A record in the Related Object

$completed_date

Completion date

$view_details_url

URL to view details of the task/appoitment/activity

Appointment Messages

New/Edit Appointment Email

$start_date

Start date

$related_to

A record in the Related Object

$subject

Subject of the email message

$description

Description of the Appointment

$user_time_zone

Time zone of the user who created the appointment

$created_by

Record Creator, the User that created the record

$duration

Duration, in hours and minutes

$creator_email_id

Email address of the Record Creator

$reference_type

Name of the Related Object

$location

Location

$add_appointment_to_outlook_url

URL to add this appointment to Outlook

Appointment Reminder Email

$view_details_url

URL to view details of this appointment

$mark_as_attempted_url

URL to mark this appointment as attempted

$due_date

Due date

$subject

Subject of the message

$action_type

Action type associated with this appointment

$priority

Priority, Default: Normal, High, Low

$reference_name

Name of the object associated with this appointment

$contact_name

Name of contact associated with this appointment

$contact_phone

Phone number of the contact associated with this appointment

$contact_email

Email address of the contact associated with this appointment

$created_by

Record Creator, the User that created the record

$description

Description

Status Messages

Export Status Email

$backup_file_name

Name of backup file

$download_url

URL to download the backup file

$date_processing_started

Start date

$date_processing_completed

Completion date

Mass Operation Status Email

$secured_web_link

URL to Mass Operation status page

$operation

Name of operation

$object_name

Name of the object

$view_name

Name of the View

$status

Status

$date_processing_started

Start date

$date_processing_completed

Completion date

$total_processed_records

Count (number) of processed records

$ignored_records

Count (number) of ignored records

$is_ignore_reason_available

Is TRUE, if the reason is known

$ignore_reason

Reason that records were ignored (not processed)

Import Status Email

$file_name

Name of file to import

$total_records

Count (number) of records in the file

$processed_records

Count (number) of processed records

$added_records

Count (number) of new records added

$merged_records

Count (number) of records merged

$ignored_records

Count (number) of records ignored

$deleted_records

Count (number) of records deleted

$reject_reason

Reason for rejecting records

$status

Status

$date_created

Date created

$view_details_url

URL to view details of this import task

Report Status Email

$message

Body of the message

$subject

Subject of the message

• For a Scheduled Report status notification, this is the Title of the schedule
• When Emailing a Report, it is the subject configured from user interface

Translation Export Status Email

$translation_file_name

Name of file that contains the translations

$download_url

URL to download the file

$date_processing_started

Start date

$date_processing_completed

Completion date

Other Messages

Ownership Change Mail

$object_name

Name of the Object Type that of which ownership was changed

$reference_name

Name of the record to which ownership change was applied

• In System Objects, this is the name of the record
• In Custom Objects, this is the value of the Record Locator

$notes

Notes, if processed, at time of ownership ownership change

$creator_name

Name of the user who initiated the ownership change

$view_details_url

URL to view the details of the ownership change