Open a Support Incident

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If you have a question or issue regarding the platform, open a Support Incident to get answers. To submit a Support Incident, please use our directory to find local and toll-free support numbers for your country and give us a call, or open a Support Incident online using the eService section of Empower. If you are new to Empower, request an account now.

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Note:

  • When you click Contact Support, you are taken to the Empower site.
  • Accounts created prior to March, 2015 also see a Historical Cases link, for old support cases.
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