Case Management
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These pages give you the background information you need to understand Case Management applications.
Application Construction Wizard
Auto Completion
Cases
Case States and Transitions
Modify the List of Case Status Values
Channels
Macros
Quick Text
Event Rules
Timer Rules
Rules and Rule Sets
Working with Tasks
Tasks
Case Management Objects
Cases object
Tasks Object
Views
Page
Discussion
View source
History
Personal tools
where to start
Welcome!
Getting Started
Release Notes
Managing Channels
Case Management
customize and design
Customizing the Application
Automating Case Flow
Object Aspects
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