Exercise 01: Creating a webMethods AgileApps Cloud Tenant
From AgileApps Support Wiki
Introduction
About the Service Desk Application
A Case Management application
- This initial Service Desk application is provided with each Tenant by default
- It might be the only application you require
- You can customize it to meet your business needs
- A given Tenant-account can have only one Service Desk application
Includes an âout of the boxâ Service Portal
- External users (your customers) can use the Service Portal to create and track cases
- The Service Portal supports a Community and a Knowledgebase
- You can customize the UI to display your organizationâs logo and colors
Rebranding
- Administration Users can customize (rebrand) the interface of the Service Portal to reflect your organization's branding and terminology:
- Logo
- Color
- Object/Case labels
- Interface changes will also appear across in the Agent portal of the Service Desk and across all other applications in a cloud-based Tenant
- To more fully customize the UI of your AgileApps applications, consider using an on-premise installation
- Administration Users can customize (rebrand) the interface of the Service Portal to reflect your organization's branding and terminology:
Exercise
This exercise has three parts: