Common:Unauthorized Sender Action
From AgileApps Support Wiki
- Unauthorized Sender Action
- Discard Message
A message from an unknown sender is simply ignored. Use this option only when your users are entirely comfortable with the system, and you are sure that everything is working properly.
- Discard Message
- Bounce Message
This option sends a message back to the sender when an email is rejected. This option is especially important when you're first setting up the system. When things go wrong, the bounce message gives you a clue, instead of leaving you wondering what happened.
- Bounce Message
- Bounce Text
Write text to include in the reply.
- Bounce Text
- Include the Original Message
Leave this option enabled to allow the customer to reuse the original text--for example in the Service Portal.
- Include the Original Message