Common:LogicalCriteria

Unconditionally (Always)

Use this option for actions that should occur whenever the Rule is invoked.
(This option is not present for Scheduled Rules.)

When Specified Conditions are True

Use this option to specify a series of conditions that determine whether the Rule's actions are carried out.

• All of the Conditions are met - Every condition in this category must be satisfied
• Any of the Conditions are met - At least one of the conditions in this category must be satisfied.

For example, here are tests for a variety of conditions, to show the kinds of possibilities that exist:

Learn more: Defining Conditions

When Specified Expression is True

More complex conditions can be specified using the Formula Builder. For example, here is an expression that checks for either P1 or P2 priority on a new case:

Expressions also allow the use of the platform's built-in Formula Functions. For example, this expression returns true only of a specific field has changed, and if had some specific value before it changed:

AND( ISCHANGED('some_field'),

IF(PRIORVALUE(some_field) == 'some_value', true, false) )

Learn more:

• ISCHANGED function
• PRIORVALUE function