Session Management

About Session Management

A session is defined as one browser, on one device, accessing the platform. That browser can have multiple windows opens, but it still constitutes one session. When Session Management has been activated, users who are subject to the session limits must log off one or more existing sessions in order to start a new session. Administrators can turn the feature on or off, specify the maximum number of sessions per user, and see which user-sessions are in progress. To login after the session limit has been reached, old sessions can be either automatically closed or selectively closed by the user or an admin.

Considerations:

• Session limits do not apply to admins who have User Management permission.
• Multiple windows in a single browser constitute one session (not multiple sessions).

Exception:

If a new IE window is created by clicking an icon, it is a separate session.

But if the new window is created from within the browser, for example by pressing Ctrl+N, then the new window is part of the same session.

• When a window is started in a browser's "incognito" mode, it is a new session. (But if a second window is created in that mode, it is part of the same "incognito" session.)
• If the maximum number of sessions is reduced, then at next login, a user who is at the new limit will be required to terminate multiple sessions, or will have them terminated automatically, depending on the account configuration.

Working with Sessions

When the Session Limits option is enabled, you can specify how many concurrent sessions a user is allowed to have open at one time.

The Session Limits option is enabled by your Service Provider. The default single sign-on setting on on-premises installation is Off. The default single sign-on setting on the cloud is On. (Contact Support to make changes.)

Note: The configuration workflow for session management differs in old and new UI.

Enabling session management in new UI

1. Go to Configuration () > Account Management > Company Information.
2. Click the Edit button.
3. In the Session Management section, check the Enable Session Limit checkbox. The Session Management settings appear.
4. Update the session management settings:
   • Maximum # of concurrent sessions per user - The maximum number of concurrent sessions a user is allowed.
   • When limit is exceeded - What to do when a user reaches the session limit and attempts to log in again:
     • Automatically close oldest session - The oldest open session(s) are automatically closed. This is the default option.
     • Let user choose which session to close - A dialog appears, allowing the user to select the sessions to close or cancel the login attempt.
5. Click the Save button.

Managing sessions in new UI

Management by users

1. From the dashboard, click the Profile image at the top right.
2. Select Edit profile > Session Management.
3. You can find the list of your active sessions with details such as last login, login type, session details, and IP address.
4. Select the session(s) you wish to terminate.
5. Click Logout Session(s) button.

Note: If the admin has enabled the "Let user choose which session to close" option, a dialog appears when a user attempts to log in while at the session limit.

Management by admins

1. From the dashboard, click the Profile image at the top right.
2. Select Edit profile > Session Management.
3. You can find the list of your active sessions with details such as last login, login type, session details, and IP address.
4. To manage the session of the users, enter the user name in the "Search user name to search sessions" field.
5. Select the session(s) you wish to terminate.
6. Click Logout Session(s) button.

Enabling session management in old UI

1. From the dashboard, click the Settings dropdown at the top right and select Administration.
2. Click 'Account Management > Company Information.
3. Click the Edit button at the top right.
4. In the Session Management section, check the Enable Session Limit checkbox. The Session Management settings appear.
5. Update the Session Management settings:
   • Maximum # of concurrent sessions per user - The maximum number of concurrent sessions a user is allowed.
   • When limit is exceeded - What to do when a user reaches the session limit and attempts to log in again:
     • Automatically close oldest session - The oldest open session(s) are automatically closed. This is the default option.
     • Let user choose which session to close - A dialog appears, allowing the user to select the sessions to close or cancel the login attempt.
6. Click the Save button.

Managing sessions in old UI

Management by users

1. From the dashboard, click the Personalize dropdown at the top and select Personal Settings.
2. Click Session Management.
3. You can find the list of your active sessions with details such as last login, login type, session details, and IP address.
4. Select the session(s) you wish to terminate.
5. Click Logout Session(s) button.

Note: If the admin has enabled the "Let user choose which session to close" option, a dialog appears when a user attempts to log in while at the session limit.

Management by admins

1. From the dashboard, click the Personalize dropdown at the top and select Personal Settings.
2. Click Session Management.
3. You can find the list of your active sessions with details such as last login, login type, session details, and IP address.
4. To manage the session of the users, enter the user name in the "Search user" field or click the Search icon and select the desired user.
5. Select the session(s) you wish to terminate.
6. Click Logout Session(s) button.