AgileApps Support Wiki Pre Release

What kind of application do you need?

From AgileApps Support Wiki
Revision as of 01:16, 9 November 2013 by imported>Aeric

When you're building an application, the first decision you need to make is which kind of app to build.

Here is an overview of the different application types:

A specially-enhanced Dynamic Case Management app that is ideal for interacting with customers.
Since all of your customers access the same URL, you can have only one ServiceDesk application at a time.

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Important: Some entries in the Application Catalog are customized versions of ServiceDesk. If you have one installed, you'll get a warning if you try to install another one, because the second one would overwrite the first.

A case is any unit of work that comes in the door--especially one that will pass through multiple hands before it is done.
A DCM app is one that is optimized for that purpose.
The Cases Object enables collaboration, and it keeps all pertinent information in one place.
You can have as many DCM apps as you want.
This is fundamental type of application, on which the others are built.
If you need to store data and share it with others, use a Database app.
You can have as many Database apps as you want.

Learn more: Applications