System Object Types

Main System Objects

The main System Objects are listed here, showing the names that appear in the UI, along with the object-type identifiers used in the APIs.

System Object (As shown in the UI)	Object Type Identifier	Reference Information	Customization Capabilities
Case	cases	REST API:record Resource	Virtually unlimited ability to Customize Objects
Role	ROLE	REST API:role Resource	none
User	USER	REST API:user Resource	Add Fields Modify labels of existing fields Use a restricted set of Event Rules and Scheduled Rules
Team	TEAM	REST API:team Resource	Use a restricted set of Event Rules and Scheduled Rules
User Team	USER_TEAM	REST API:userTeam Resource	none

Note: USER_TEAM is the Junction Object that allows a User to belong to multiple Teams, and a Team to have multiple Users.

Related System Objects

These objects are related to records in other objects. By default. these objects are not visible as independent entities in the UI, because end users and even designers have little need to see them. In general, then, the records they contain can be see only by viewing the records they are related to.

They can, however, be accessed programmatically:

System Object	Object Type Identifier	Reference Information
Attachments	attachments	In each record, the Multi Object Lookup field related_to references the object and record that the item relates to. For example: "cases:345rjkz921", where 345rjkz921 is the ID of a record in the cases object.
History	history
Tasks	tasks

Viewing the Related System Objects and other "Hidden" System Objects

For developers who are working with the Related System Objects need to make them visible, both to inspect their properties and to view the records they contain (generally while debugging). The same process applies to other System Objects that are hidden by default: Users, Teams, and the User_Team object.

Tip: You can add Fields to the Users object with going to these lengths. You can also add Rules to Users and Teams. Learn more: User Fields

To view a Related System Object:

--4 steps

--after step __???__, object fields visible

--after step 4, records are visible

Adding and Accessing Related System Object Records

Considerations:

• Add attachments and tasks to the appropriate object.
• Inspect those objects to get a list. Filter it to get the items that relate a particular record.
• Add private notes to the History object, specifying the category field with value="29"
• To get a list of private notes attached to a record, inspect the History object. Filter it to:

• Return only those items where the related_to field matches the record of interest
• Return only those items where the category field has the value "29" (a string).

Learn more:

--Java Code Samples

--link back here to view the Related System Objects

Java record APIs to search and manage records

--Java REST record Resource to search and manage records using REST APIs
(Use the same patterns as in the Java code samples.)