Welcome!

AgileApps Cloud platform is a Dynamic Case Management platform that lets you define and evolve Processes, and lets Case Agents create ad hoc procedures, or Multi Step Tasks, when those processes don't quite fit. It includes a built-in ServiceDesk application, centered around a comprehensive Cases Object and a cast of supporting objects, all of which can be thoroughly customized. And it features an intuitive, interactive interface, as described in these pages:

• Using the Agent Portal
• Viewing and working with Cases
• Configuring and Using the Service Portal

Underlying the AgileApps Cloud platform case management platform is a database in the cloud and a powerful APaaS (Application Platform as a Service) that lets you build an fully-fledged application in a matter of days, rather than months--applications that are driven by processes and that support collaboration. And because the applications run in the cloud, you don't have to worry about scalability, backups, database administration, network administration, upgrades, or maintenance!

Where you go from here depends on what you want to do:

• Building a Case Management Application (pdf) - A step-by-step tutorial article for designers

6/18/2013: Improved instructions for process models and add-record rule action.

6/13/2013: Explanation of rule processing, improved testing instructions.

• Creating a Database Application - Create a new database application from scratch
• System Administration Guide - Manage users, permissions, and company settings.
• Platform Admin - Manage tenant capabilities.
• Installer - Install a self-hosted instance of the platform.

Learn more:

• New Platform Features -- Recent enhancements to the platform.
• HowTo Guides - A collection of tutorials to take you from beginner to expert, in easy stages-->
• Designers Index - The elements used to customize an existing application or create a new one.
• Application Development Index - Basic functionality for application programming.
• Developers Index - APIs and reference information for system developers.
• Sys Admin Index - An index page for administrators.
• FAQs - Frequently Asked Questions