AgileApps Support Wiki Pre Release

Exercise 02: Creating Applications and Defining Objects

From AgileApps Support Wiki

Introduction

Types of AgileApps Applications

  • Dynamic Case Management (DCM) Application
    • Automates the handling of Cases, Incidents, or Investigations
    • Allows for process variants for dynamic behavior
  • Service Desk Application
    • An example of a Dynamic Case Management system
    • Specialized to provide additional features for customer support
  • Database (DB) Application
    • A generic Web-based database application
    • Like a spreadsheet but with extra capabilities

Dynamic Case Management (DCM) Application

The front-line of customer, partner, and employee engagement A case is a unit of work A case Object can have a different name (other than “case”) Examples:

  • Service Requests
    • Customer Service
    • Claims Management
    • Employee, Supplier, and Partner on-boarding & off-boarding
    • Complex, high-value proposals
  • Incident Management
    • Order Exception Management
    • Complaint Management
    • Dispute Resolution
    • Employee Health and Safety
  • Investigations
    • Customer Analysis
    • Regulation, Audit requests, and tracking
    • Compliance Tracking
    • Fraud investigations

Three Ways of Creating an Application

  • Start with a sample application and customize it
  • Create a new application:
    • Import your Object and data from a spreadsheet
  • Create a new application:
    • Use the Wizard to start “from scratch”

Creating an Application from a Sample Application

  • Select from many pre-built applications in the Marketplace
    • Software AG owned source of pre-built applications
    • Download for use with cloud tenants only
    • Number of the available application may vary from time to time



Marketplace Applications.PNG

  • Customize as required

Create a New Application by Importing Spreadsheet Data

  • Object structure and Data only – no formulas
  • Paste spreadsheet data



Paste Spreadsheet Data.png

  • OR: Load from File



Load From File.png

Creating a New Application Using the Wizard

  • Use to create a custom application from scratch
  • You specify Object definitions by filling in the form



[[File:]]

  • Hint:
  • Type a Field Label carefully (because it is used to create the field name)
    • The label can change - the internal name never does


Exercise

In this exercise, you will generate three webMethods AgileApps Cloud applications in three different ways:


Previous

Next