Difference between revisions of "Welcome!"
imported>Aeric |
imported>Aeric |
||
| Line 18: | Line 18: | ||
''Learn more:'' | ''Learn more:'' | ||
<!--:* [[HowTo Guides]] - A collection of tutorials to take you from beginner to expert, in easy stages--> | <!--:* [[HowTo Guides]] - A collection of tutorials to take you from beginner to expert, in easy stages--> | ||
:* [{{DOCHOST}}/download/articles/BuildCaseMgtApp.pdf Building a Case Management Application] - A step-by-step tutorial article for designers | :* [{{DOCHOST}}/download/articles/BuildCaseMgtApp.pdf Building a Case Management Application (pdf)] - A step-by-step tutorial article for designers | ||
:* [[Developers Index]] - Reference information for developers | :* [[Developers Index]] - Reference information for developers | ||
:* [[Sys Admin]] - An index page for administrators | :* [[Sys Admin]] - An index page for administrators | ||
<!--:* [[Learning Resources]] - An overview of available resources, with guidelines to help you choose.--> | <!--:* [[Learning Resources]] - An overview of available resources, with guidelines to help you choose.--> | ||
:* [[FAQs]] - Frequently Asked Questions | :* [[FAQs]] - Frequently Asked Questions | ||
Revision as of 01:16, 10 May 2013
AgileApps Cloud platform is a true Case Management platform. It includes a built-in ServiceDesk application, centered around a comprehensive Cases Object and a cast of supporting objects, all of which can thoroughly customized. And it features an intuitive, interactive interface, as described in these pages:
- Using the Agent Portal
- Viewing Cases
- Working with Cases
- Configuring and Using the Service Portal
Underlying the AgileApps Cloud platform case management platform is a database in the cloud and a powerful APaaS (Application Platform as a Service) that lets you build an fully-fledged application in a matter of days, rather than months--applications that are driven by processes and that support collaboration. And because the applications run in the cloud, you don't have to worry about scalability, backups, database administration, network administration, upgrades, or maintenance!
Where you go from here depends on what you want to do:
- Application Design - Customize an existing application or design a new one.
- System Development - Use programming languages and platform APIs.
- System Administration - Manage users, permissions, and company settings.
- Platform Admin - Manage tenant capabilities.
- Installer - Install a self-hosted instance of the platform.
Learn more:
- Building a Case Management Application (pdf) - A step-by-step tutorial article for designers
- Developers Index - Reference information for developers
- Sys Admin - An index page for administrators
- FAQs - Frequently Asked Questions