Welcome!

See also: All Release Notes Release calendar Article Index HowTo Guides What’s New?

Note: This documentation is primarily for the legacy AgileApps platform but includes references to the new AgileApps Runtime UI for some features like Custom UI templates. You may observe relevant variances, as the content is currently being realigned.

The AgileApps Cloud platform is a business process and application platform that lets you create process-driven, situational, case management applications in a very short time. The applications are mobile-enabled with Web Services support and social collaboration.

You can build your application without programming and development tools. APIs are available when you need them and on-premises installation is also available if you want to create a private cloud. You don't have to worry about scalability, backups, database administration, network administration, upgrades, or maintenance as this is a cloud based application.

You can get started by importing CSV data exported from a spreadsheet, or you can use the Application Construction Wizard. This platform allows you to define and evolve Processes, and when the processes don't fit, a case agent creates an ad hoc procedure on the fly (a Multi Step Task).

Getting Started

Navigate through the sidebar at the left of this page. You might want to familiarize with the different sections in the sidebar: where to start, customize and design, resources, categories, search, and toolbox.

For Users

• Logging on to the AgileApps cloud platform takes the internal users to the Agent Portal.
• The internal and external users can access information from the Service Portal (available in the ServiceDesk application only)
• For more information about working with cases, see Cases.

For Application Builders

• A collection of PDF articles on creating Dynamic Case Management apps is available in the Article Index.
• For creating a new database application from scratch, see Creating a Database Application.
• You can run different types of application on AgileApps cloud as well as on on-premises according to your requirement. For more information, see What kind of application do you need?
• A list of elements used to customize an existing application or create a new application is given in the Designers Index .
• The APIs and the reference information for system developers are given in the Developers Index.

For Administrators

• Sys Admin Index - An index page for system administrators.
• Installers Index - An index page for installers and platform administrators.
• System Administration Guide - Manage users, permissions, and company settings.

Data Protection

Software AG products provide functionality with respect to processing of personal data according to the EU General Data Protection Regulation (GDPR). Where applicable, appropriate steps are documented in the respective administration documentation.

What’s New?

Features	Versions
Search This feature enables you to perform a search to find all records in the platform that contain the characters or words you specify, in the following ways: You can perform a search in all the listed objects by default. To perform a search under specific objects, you can update the object list by checking or unchecking the items or providing the object filter keyword in the 'Choose object(s) to search in' text field. For more information on this feature, see the Search page.	10.16.2, 10.15.6, 10.13.27
Email Channel - OAuth Configuration with POP3S Setting up a new or updating the existing Email Channel with OAuth as the authentication type with IMAPS protocol was introduced in the patch 10.15.5. For more information on this feature, see the Mailbox page. The configuration of OAuth with POP3S protocol is enabled in this release.	10.16.2, 10.15.6, 10.13.27

Learn More

• HowTo Guides - A collection of tutorials to take you from beginner to expert, in easy stages
• FAQs - Frequently Asked Questions