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Difference between revisions of "Proxy Login as a Site User"

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# Go to '''Setup > Administration > Users'''
# Go to '''Setup > Administration > Users'''
# Select an active user
# Select an active user.<br>If Sites exist and your role has the capability to do a proxy login, the '''[Site Proxy Login]''' button is visible.  
#: If Sites exist and your role has the capability to do a proxy login, the '''[Site Proxy Login]''' button is visible.  
# Click '''[Site Proxy Login]'''.
# Click '''[Site Proxy Login]'''.
#: A popup window opens.
#: A popup window opens.
# Select a site
# Select a site
# Click '''[Submit]'''.
# Click '''[Submit]'''.<br>A new browser window is launched, showing the Site home page as the selected user.
#: A new browser window is launched, showing the Site home page as the selected user.
 
#: '''Note:''' The existing platform user session is terminated if the selected user to proxy login is a Site user.
;Considerations:
:* Only one browser session can be active at a time, so your current session is devoted to the new user. If you refresh your current window, you will find that it now belongs to the user you logged in as.
::* If they are a platform user as a well as site user, you see their home page.
::* If they are a Site user only, you see a login screen.

Revision as of 20:06, 13 February 2012

If you have a Customer Support Login you can proxy login to a Site, as an active user of that site.

Lock-tiny.gif

Users that have the Proxy Login Access permission can Login as a Site user to troubleshoot problems they may be experiencing 

To log in to a Site by proxy:

  1. Go to Setup > Administration > Users
  2. Select an active user.
    If Sites exist and your role has the capability to do a proxy login, the [Site Proxy Login] button is visible.
  3. Click [Site Proxy Login].
    A popup window opens.
  4. Select a site
  5. Click [Submit].
    A new browser window is launched, showing the Site home page as the selected user.
Considerations
  • Only one browser session can be active at a time, so your current session is devoted to the new user. If you refresh your current window, you will find that it now belongs to the user you logged in as.
  • If they are a platform user as a well as site user, you see their home page.
  • If they are a Site user only, you see a login screen.
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