AgileApps Support Wiki Pre Release

Difference between revisions of "What kind of application do you need?"

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''Learn more:'' [[Types of Applications]]
''Learn more:'' [[Types of Applications]]


=== Different Kinds of Installation ===
=== On-Premise or In the Cloud ===
In addition to running your application in the cloud, a large organization may want to take advantage of [[On-Premise Installation]].
In addition to running your application in the cloud, a large organization may want to investigate the advantages of an [[On-Premise Installation]].

Revision as of 00:27, 27 November 2013

When you're building an application, the first decision you need to make is which kind of app to build.

Different Kinds Application

Here is an overview of the different kinds of applications:

A specially-enhanced Dynamic Case Management app that is ideal for interacting with customers.
Since all of your customers access the same URL, you can have only one ServiceDesk application at a time.

Warn.png

Important: Some entries in the Application Catalog are customized versions of ServiceDesk. If you have one installed, you get a warning if you try to install another, because the second one will overwrite the first.

A case is any unit of work that comes in the door--especially one that will pass through multiple hands before it is done.
A DCM app is one that is optimized for that purpose.
The Cases Object enables collaboration, and it keeps all pertinent information in one place.
You can have as many DCM apps as you want.
This is fundamental type of application, on which the others are built.
If you need to store data and share it with others, use a Database app.
You can have as many Database apps as you want.

Learn more: Types of Applications

On-Premise or In the Cloud

In addition to running your application in the cloud, a large organization may want to investigate the advantages of an On-Premise Installation.