Difference between revisions of "Designers Index"
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*'''Design Concepts''' | *'''Design Concepts''' | ||
:* [{{DOCHOST}}/articles/BuildCaseMgtApp_AgileApps_Live.pdf Build a Case Mgt App (pdf)] | :* [{{DOCHOST}}/articles/BuildCaseMgtApp_AgileApps_Live.pdf Build a Case Mgt App (pdf)] | ||
:* [[Application Options]] | |||
:* [[Application Architecture]] | :* [[Application Architecture]] | ||
:* [[Application Design Guide]] | :* [[Application Design Guide]] | ||
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| || [[SLAs]] | | || [[SLAs]] | ||
| Define Service Level Agreements, specifying objectives and escalations. | | Define Service Level Agreements, specifying objectives and escalations. | ||
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| || [[Controlling Task-Assignment Notifications|Task Notifications]] | |||
| Determine when a new task owner gets a notification message. | |||
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| || [[Application Testing]] | | || [[Application Testing]] | ||
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| || [[Service Portal]] | | || [[Service Portal]] | ||
| Allow registered users and guests to create cases, interact with your user community, and/or access your knowledge base. | | Allow registered users and guests to create cases, interact with your user community, and/or access your knowledge base. | ||
|- | |- | ||
| || [[Facebook Channel]] | | || [[Facebook Channel]] | ||
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Latest revision as of 09:30, 4 July 2019
Basics
- Fundamentals
- Design Concepts
- Object Capabilities
- Validations for safety
- Indexes for speed
- Record Locator for identifying records in searches and lookups
- Interface
- Global Design Resources
- More Information
- Sequential Topic Index
-- an A to Z introduction - Designer HowTo Guides
- Design Options
- Sequential Topic Index
Design Elements
| Fundamental Capabilities | ||
| Case Management Objects | The fundamental components of the case management system. | |
| Case Types | Different kinds of cases sharing common functionality. | |
| Multi Step Tasks | Ad Hoc processes created dynamically by users. | |
| Application Branding | Use your corporate logo and colors. | |
| Mobile Access | Access an application on a mobile device. | |
| URL Addresses | Link to specific pages from emails and applications. | |
| Automation | ||
| Macros | Take multiple actions at the click of a button. | |
| Quick Text | Add snippets of text to an email. Include variables. | |
| Rules and Rule Sets | Respond to record events, timer events, and scheduled events using if-condition-then-take-action procedures, with zero programming. | |
| Processes | Interactively design a flowchart of user tasks, approvals, and automated activities. | |
| Web Services | Automate data interchange with external web services | |
| External Data Sources | Use a Web Service to display related records retrieved from an external data store. | |
| SLAs | Define Service Level Agreements, specifying objectives and escalations. | |
| Task Notifications | Determine when a new task owner gets a notification message. | |
| Application Testing | Test your automations to make sure they're working. | |
| Channels | ||
| Email Channel | Create cases and record comments from incoming messages. Reply with a click. | |
| Service Portal | Allow registered users and guests to create cases, interact with your user community, and/or access your knowledge base. | |
| Facebook Channel | Create cases and respond using Facebook. | |
| Web Forms | Send data from a remote site. | |
| Presentation | ||
| Dashboards | Custom overview using a variety of Widgets. | |
| Email Templates | Pre-formatted messages with template variables. | |
| Document Templates | Formatted output: HTML, PDF, Word, PowerPoint. | |
| Reports | Summarize data in platform objects. | |
| Charts | Pie charts, bar charts, graphs. | |
| Database Views | Advanced reports using database queries and joins. | |
| Learn More | ||
| Building a Dynamic Case Management Application in the AgileApps Cloud (pdf) | ||
| Customizing the ServiceDesk application in the AgileApps Cloud (pdf) | ||
| Creating a Database Application | ||
| Developers Intro | ||
| Developers Index | ||
| Troubleshooting | ||
| PlatformMessages | ||
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